Support

We’re here to help.

The fastest way to reach us is by email, and a human will reply: hello@horizondesigns.com.br. Many answers are also in the FAQ.

Activating Percept

Open Percept and sign in with the email you used at checkout. We send you a 6-digit code, valid for 10 minutes. If it doesn’t arrive, check your spam folder, then ask for a new code in the app. If your mail app blocks the “Open Percept” button, the link in the email opens a page that shows the code to type.

Percept Camera doesn’t show up

Open Percept first, then quit and reopen your video app and choose Percept Camera in its camera settings. The first time, macOS asks you to allow Percept’s camera extension. If you skipped that, allow it in System Settings.

Cameras

Percept works with two or three cameras your Mac recognizes: USB webcams, the built-in camera, or an iPhone through Continuity Camera. Show it where each camera is, then turn to each one once to calibrate.

Your plan

• Cancel the yearly plan: use the link in your Paddle receipt, or write to us. Percept keeps working until the end of the paid period.
• Lifetime refund: within 14 days of buying, write to us or ask Paddle at paddle.net.
• Find an order: look up any purchase at paddle.net.

What to include

When you write about a problem, please include:

• Your Percept and macOS versions
• Which cameras and which video app you use
• What happened and what you expected
• A screenshot or screen recording, if you can

Response time

We read every email and aim to reply within 2 business days.